Regulatory Protocols

1.1 Data Controller Identity

The data controller responsible for the processing of personal data collected through this website is NovadevSignals, registered at 430154, Strada Baia Mare, Baia Mare, Romania, Romania. For any inquiries regarding data processing activities, you may contact our Data Protection Officer at [email protected].

1.2 Categories of Personal Data Collected

We collect and process the following categories of personal data when you interact with our digital services:

• Identity Data: Full name, professional designation, and organizational affiliation submitted through contact forms or service inquiry workflows.
• Contact Data: Email address, telephone number, and physical mailing address provided during service engagement or support communications.
• Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, time zone settings, and access timestamps automatically collected through standard server logging mechanisms.
• Usage Data: Page navigation sequences, interaction patterns, session duration metrics, and feature utilization analytics gathered through embedded tracking instruments.
• Communication Data: Content of correspondence, support ticket details, and feedback submissions transmitted through our communication channels.

1.3 Legal Basis for Processing

All personal data processing activities are conducted under one or more of the following lawful bases as defined in Article 6(1) of the EU GDPR:

• Consent (Article 6(1)(a)): Where you have provided explicit, informed, and freely given consent for specific processing purposes, such as marketing communications or analytics cookie deployment.
• Contractual Necessity (Article 6(1)(b)): Where processing is required for the performance of a contract to which you are a party, or for pre-contractual measures taken at your request, including service delivery and project management.
• Legitimate Interest (Article 6(1)(f)): Where processing is necessary for the purposes of our legitimate interests, such as service improvement, fraud prevention, and network security, provided these interests are not overridden by your fundamental rights and freedoms.

1.4 Purpose of Data Processing

Your personal data is processed for the following defined purposes: delivery and management of requested digital services and creative solutions; communication regarding project status, deliverables, and support matters; improvement of website functionality, user experience, and service quality through analytics; compliance with legal obligations including tax documentation, financial recordkeeping, and regulatory reporting; and protection of our legal rights in the event of disputes or claims.

1.5 Data Retention Periods

Personal data is retained only for the minimum duration necessary to fulfill the purposes for which it was collected. Active client data is maintained for the duration of the service engagement plus a 5-year post-termination period as required by Romanian commercial record-keeping regulations. Contact form submissions are retained for 24 months from the date of submission. Server logs containing technical data are automatically purged after 12 months. Analytics data is aggregated and anonymized after 26 months.

1.6 International Data Transfers

Some of our service providers and infrastructure partners are located outside the European Economic Area (EEA). When personal data is transferred to countries that have not received an adequacy decision from the European Commission, we ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) approved by the European Commission, binding corporate rules where applicable, or other recognized transfer mechanisms under Chapter V of the GDPR.

1.7 Your Rights Under GDPR

As a data subject, you are entitled to exercise the following rights at any time by contacting us at [email protected]:

• Right of Access (Article 15): Obtain confirmation of whether your personal data is being processed and request a copy of all data held about you.
• Right to Rectification (Article 16): Request correction of inaccurate personal data or completion of incomplete records.
• Right to Erasure (Article 17): Request deletion of your personal data where there is no compelling legal or contractual ground for continued processing.
• Right to Restrict Processing (Article 18): Request limitation of processing activities in specific circumstances, including during the verification of accuracy or assessment of legitimate interests.
• Right to Data Portability (Article 20): Receive your personal data in a structured, commonly used, and machine-readable format, and request transmission to another controller.
• Right to Object (Article 21): Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent (Article 7(3)): Withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all data subject requests within 30 calendar days. In cases of particular complexity, this period may be extended by an additional 60 days, with timely notification provided.

1.8 Data Protection Authority

If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the national supervisory authority: Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal (ANSPDCP), B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucuresti, Romania. Website: www.dataprotection.ro

2.1 Cookie Classification

This website employs cookies and analogous tracking technologies to enhance functionality and gather analytical insights. Cookies are small text files deposited on your device when you access our website. We categorize cookies into the following functional classes:

• Strictly Necessary Cookies: Essential for the fundamental operation of the website, including session management, security token validation, and load balancing. These cookies cannot be disabled as they are prerequisites for website functionality. They do not require consent under the ePrivacy Directive.
• Performance and Analytics Cookies: Collect anonymized data about visitor interaction patterns, page load performance, and navigation behavior. This information is aggregated and used to optimize website architecture and content strategy. Data is processed in accordance with Article 6(1)(f) GDPR (legitimate interest).
• Functional Cookies: Enable personalized features such as language preferences, interface customization, and remembered form inputs. These cookies enhance your experience by recalling your selections across sessions.
• Marketing and Targeting Cookies: Deployed only with explicit prior consent. These cookies track browsing activity across domains to deliver relevant advertising content and measure campaign effectiveness.

2.2 Cookie Management

Upon your first visit, a consent management banner provides the option to accept or decline non-essential cookies. Your preference is stored in browser local storage and honored across all subsequent sessions. You may modify your cookie preferences at any time by clearing your browser storage or re-accessing the consent interface. Additionally, most web browsers allow you to manage cookie settings through their preferences panel. Disabling certain cookie categories may impact website functionality.

2.3 Third-Party Cookie Providers

Certain cookies are placed by third-party services integrated into our website. These providers include: analytics service providers for anonymized usage statistics; content delivery networks for optimized asset loading; and social media platforms for embedded content functionality. Each third-party provider operates under their own privacy policies, which we encourage you to review.

2.4 Cookie Duration

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a defined period as specified in the cookie inventory table available upon request. The maximum duration for any persistent cookie on this website does not exceed 24 months.

3.1 Service Engagement Terms

All service engagements with NovadevSignals are governed by milestone-based delivery frameworks. Payment schedules are structured to align with verified project progression. Refund eligibility is assessed on a case-by-case basis considering the following criteria: the percentage of work completed at the time of cancellation; the stage of the project lifecycle; and any third-party costs already incurred on the client's behalf.

3.2 Cancellation Before Work Commencement

If a service engagement is cancelled within 48 hours of payment confirmation and before any work has commenced, a full refund of the initial payment will be processed within 14 business days. Cancellations must be submitted in writing to [email protected].

3.3 Cancellation During Active Project

For cancellations occurring after work has begun, the refund amount is calculated based on the milestone completion percentage. Completed and approved milestones are non-refundable. Work-in-progress milestones are assessed proportionally based on resource allocation, deliverable completion status, and documented time investment. Refund calculations are provided in a detailed invoice statement within 10 business days of cancellation receipt.

3.4 Non-Refundable Items

The following items are non-refundable under any circumstance: third-party license fees, domain registration costs, hosting infrastructure deposits, stock media or asset acquisitions made specifically for the project, and consulting hours that have been delivered and documented.

3.5 Refund Processing

All approved refunds are processed via the original payment method within 30 business days. Currency conversion differences between the time of payment and refund are borne by the client. Partial refunds may be issued via agreement of both parties in writing.

3.6 Dispute Resolution

In the event of a refund dispute, both parties agree to engage in a good-faith mediation process lasting a minimum of 30 days before pursuing alternative resolution mechanisms. This mediation shall be conducted in the Romanian language at the registered address of NovadevSignals.

4.1 Acceptance of Terms

By accessing, browsing, or utilizing any services offered through this website operated by NovadevSignals, registered at 430154, Strada Baia Mare, Baia Mare, Romania, Romania, you acknowledge and agree to be bound by these Terms of Service. If you do not accept these terms in their entirety, you must immediately discontinue use of this website and any associated services.

4.2 Scope of Services

NovadevSignals provides digital studio services including but not limited to web development, UI/UX design, brand engineering, API architecture, infrastructure deployment, and creative technology consulting. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a mutually executed Statement of Work (SOW) or service agreement that supplements these general terms.

4.3 Intellectual Property

Upon full payment of all invoiced amounts, the client receives a perpetual, non-exclusive license to use all custom-developed deliverables as specified in the applicable Statement of Work. Source code, design assets, and proprietary frameworks developed during the engagement become the client's property upon final payment, unless otherwise specified in writing. NovadevSignals retains the right to display anonymized case studies, screenshots, and portfolio entries showcasing completed work, unless the client explicitly opts out in writing.

4.4 Confidentiality

Both parties agree to maintain strict confidentiality regarding all proprietary information, trade secrets, business strategies, technical architectures, and financial data disclosed during the course of the engagement. This confidentiality obligation survives the termination of the service relationship for a period of 36 months. Exceptions apply only for information that: becomes publicly available through no fault of the receiving party; was already known to the receiving party prior to disclosure; is independently developed without reference to confidential information; or is required to be disclosed by law or regulatory authority.

4.5 Limitation of Liability

To the maximum extent permitted by applicable law, NovadevSignals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of services or this website. Our total aggregate liability for any claim arising from a service engagement shall not exceed the total fees paid by the client under the applicable Statement of Work during the 12-month period preceding the claim. This limitation does not apply to damages caused by gross negligence or willful misconduct.

4.6 Force Majeure

Neither party shall be held liable for failure or delay in performing obligations under these terms when such failure or delay results from circumstances beyond the reasonable control of the affected party, including but not limited to: natural disasters, pandemic restrictions, government sanctions, war or armed conflict, cyberattacks of exceptional scale, telecommunications infrastructure failures, or prolonged energy supply disruptions. The affected party must provide written notification within 7 days of the force majeure event and use commercially reasonable efforts to mitigate its impact.

4.7 Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Romania and the European Union, including the General Data Protection Regulation (EU 2016/679). Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Baia Mare, Romania. Before initiating formal proceedings, both parties agree to engage in a minimum 30-day informal resolution process.

4.8 Modifications

NovadevSignals reserves the right to modify these Terms of Service at any time. Updated terms will be published on this page with a revised effective date. Material changes affecting active service engagements will be communicated via email to the registered contact address at least 14 days prior to taking effect. Continued use of services after the effective date constitutes acceptance of the modified terms.

4.9 Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.